Terms and Conditions

1. Website Purpose

This website provides general information about Optima Hormone & Longevity, including information concerning:

• Hormone health

• Hormone replacement therapy

• Metabolic health

• Weight optimization

• Preventive care

• Healthy aging and longevity

• Telehealth services

• Pricing

• Scheduling

• Practice policies

• General educational health information

Website content is intended for general informational and educational purposes.

2. No Medical Advice

Information available through this website is not intended to constitute medical advice, diagnosis, treatment, or an individualized medical recommendation.

Do not start, stop, change, or adjust any medication, supplement, hormone, or treatment based solely on website information.

Medical decisions should be made with an appropriately licensed clinician who has evaluated your individual medical circumstances.

This is consistent with the clinic's existing policy that its website and marketing materials are educational rather than individualized medical care. Copy of Copy of Telehealth_HRT_…

3. No Physician-Patient Relationship

Using this website does not create a physician-patient relationship.

A physician-patient relationship is not created merely by:

• Visiting the website

• Reading website content

• Submitting a contact form

• Calling the Practice

• Sending an email

• Communicating with administrative staff

• Clicking a scheduling link

• Requesting information

A clinical relationship is established only after the Practice accepts you as a patient, required intake is completed, and an appropriately licensed clinician evaluates you. Copy of Copy of Telehealth_HRT_…

4. Not for Emergencies

This website and its forms, email addresses, scheduling tools, and routine communications are not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Do not wait for a response from the Practice through:

• Email

• Website forms

• Patient portal

• Text messaging

• Voicemail

• Telehealth scheduling

The Practice's existing medical policy contains the same emergency limitation. Copy of Copy of Telehealth_HRT_…

5. Eligibility for Clinical Services

Website access does not guarantee eligibility for treatment.

Optima Hormone & Longevity currently provides telehealth clinical services to eligible adults physically located in Florida at the time of treatment.

The clinician may decline or discontinue treatment when:

• Treatment would not be medically appropriate

• Telehealth is not appropriate

• An in-person evaluation is needed

• Additional testing is required

• The patient is located in a jurisdiction where treatment cannot legally be provided

• Providing care would conflict with applicable law or professional standards

6. Prescriptions Are Not Guaranteed

Scheduling or paying for a consultation does not guarantee that a medication will be prescribed.

This includes, without limitation:

• Testosterone

• Hormone replacement therapy

• Bioidentical hormone therapy

• GLP-1 medications

• Thyroid medication

• Controlled substances

• Any other prescription medication

Prescribing decisions are made solely by the treating clinician based on medical evaluation, clinical judgment, applicable law, and patient safety. Copy of Copy of Telehealth_HRT_…

7. Account, Portal, and Scheduling Information

Certain services may require use of an external:

• Scheduling system

• Patient portal

• Telehealth platform

• Electronic health record system

• Payment platform

You are responsible for providing accurate information and maintaining the confidentiality of any login credentials associated with those services.

You should promptly notify the appropriate provider if you believe an account has been accessed without authorization.

8. General Contact Forms

Website contact forms are intended for general administrative inquiries.

Unless specifically stated otherwise, do not use a general website form to submit:

• Medical records

• Diagnoses

• Laboratory results

• Medication lists

• Detailed medical symptoms

• Insurance information

• Social Security numbers

• Payment-card information

• Other sensitive health information

Clinical communications should be sent through the secure method designated by the Practice.

9. Accuracy of Information You Provide

When communicating with the Practice, you agree to provide information that is accurate and truthful.

For actual medical care, it is particularly important to accurately disclose information concerning:

• Identity

• Physical location

• Medical history

• Medications

• Allergies

• Laboratory information

• Pregnancy status where applicable

• Other treating clinicians

Providing incomplete or inaccurate medical information can affect patient safety and may limit the Practice's ability to provide treatment.

10. Website Content May Change

Medical knowledge, medications, clinical recommendations, laws, regulations, services, fees, technology, and Practice policies can change.

We may therefore:

• Update website information

• Remove information

• Modify services

• Change prices

• Change policies

• Correct errors

• Update educational content

without prior notice where permitted by law.

The Practice does not guarantee that every page will always reflect the most recent medical research, regulatory development, pricing, or service availability.

11. No Guaranteed Results

Individual treatment results vary.

Nothing appearing on the website guarantees:

• Symptom improvement

• Weight loss

• Increased energy

• Increased libido

• Hormone normalization

• Improved body composition

• Improvement in laboratory values

• Prevention of disease

• Longer lifespan

• Any specific treatment result

Individual results depend on numerous factors unique to each patient.

12. Testimonials and Reviews

Patient testimonials and reviews, when published, describe individual experiences.

They do not guarantee that another patient will receive the same or similar outcome.

Testimonials are not medical advice and should not be relied upon when deciding whether a treatment is appropriate for you.

13. Third-Party Links and Services

The website may contain links to independent third parties, including:

• Patient portals

• Scheduling providers

• Laboratories

• Pharmacies

• Payment processors

• Telehealth providers

• Educational resources

• Social media platforms

• Other websites or applications

Third-party services are operated independently.

Optima Hormone & Longevity does not control their:

• Content

• Availability

• Security

• Privacy practices

• Terms

• Pricing

• Business practices

A link to a third-party service does not necessarily constitute an endorsement of all content or services provided by that third party.

The clinic's existing policy similarly states that external websites, pharmacies, laboratories, and apps operate independently from the Practice. Copy of Copy of Telehealth_HRT_…

14. Intellectual Property

Unless otherwise stated, website content owned by Optima Hormone & Longevity may include:

• Text

• Graphics

• Logos

• Branding

• Page layouts

• Educational materials

• Original photographs

• Illustrations

• Website design elements

Such materials may be protected by copyright, trademark, or other intellectual-property laws.

You may view and use website content for personal, non-commercial informational purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or falsely represent Practice-owned materials as your own without permission, except where otherwise permitted by law.

15. Trademarks and Third-Party Materials

Third-party trademarks, names, logos, photographs, software, and other materials remain the property of their respective owners.

Nothing on this website should be interpreted as granting a license to use any trademark or other protected property except as expressly authorized.

16. Acceptable Website Use

You agree not to misuse this website.

You must not knowingly:

• Attempt unauthorized access

• Interfere with website security

• Introduce malware or harmful software

• Attempt to bypass access controls

• Scrape or extract website data in an abusive manner

• Impersonate another individual

• Submit fraudulent information

• Use the website for unlawful activity

• Attempt to disrupt website availability

• Use website content in a misleading or fraudulent manner

We may take reasonable measures to protect the website and its users from misuse.

17. Website Availability

We strive to maintain reliable website access but cannot guarantee continuous availability.

The website may occasionally be unavailable because of:

• Maintenance

• Software updates

• Hosting problems

• Internet outages

• Cybersecurity incidents

• Third-party service failures

• Technical problems

• Events beyond our reasonable control

We do not guarantee that the website will always operate without interruption or error.

18. Security

We use reasonable measures intended to protect our website and information under our control.

However, no internet-connected system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when using the internet, including maintaining:

• Updated devices

• Secure passwords

• Appropriate malware protection

• Secure internet connections

• Confidentiality of portal credentials

19. Privacy

Use of personal information is also governed by our:

Privacy Policy & Notice of Privacy Practices

Medical information and protected health information may be subject to additional protections under HIPAA and applicable state law.

Our Privacy Policy should be read together with these Terms.

20. Telehealth Services

Use of clinical telehealth services is additionally governed by the Practice's:

Telehealth Services Policy and Informed Consent

Those terms govern matters including:

• Patient location

• Identity verification

• Telehealth limitations

• Patient responsibilities

• Electronic communication

• Prescribing

• Technical failures

• Privacy

• Emergency care

• Consent

If there is a conflict between these general website Terms and a specific clinical consent or treatment agreement, the more specific clinical agreement will govern the applicable clinical matter to the extent permitted by law.

21. Appointment and Refund Terms

Appointments are additionally governed by the Practice's:

Appointment, Cancellation, No-Show & Refund Policy

Patients should review that policy before scheduling services.

22. Fees

Prices appearing on the website may change.

Unless expressly stated otherwise:

• Consultation fees cover professional services.

• Medication costs are separate.

• Laboratory fees are separate.

• Pharmacy fees are separate.

• Other third-party fees may be separate.

The price displayed at the time a service is booked or otherwise formally agreed upon will govern that service, subject to applicable law.

23. Cash-Pay Services

Optima Hormone & Longevity is currently a cash-pay practice and does not bill insurance under its existing Practice policy. Copy of Copy of Telehealth_HRT_…

The Practice does not guarantee reimbursement by:

• Health insurers

• Medicare

• Medicaid

• Employer plans

• Health savings accounts

• Flexible spending accounts

• Other benefit programs

Patients are responsible for determining reimbursement eligibility with their own plan or administrator.

24. Communications

Electronic communications may be subject to delays or technical failures.

Do not assume that:

• An email has been immediately reviewed

• A contact form has been immediately received

• A portal message has been immediately reviewed

• A voicemail will receive an immediate response

Urgent or emergency medical situations require appropriate local medical care.

25. Electronic Communications Consent

When you voluntarily provide an email address or telephone number, you authorize the Practice to use the information for appropriate communications relating to your inquiry, appointment, or services, subject to applicable privacy requirements.

Clinical communications may be redirected to a more secure communication method when appropriate.

26. Limitation Regarding Website Information

To the fullest extent permitted by applicable law, Optima Hormone & Longevity is not responsible for damages resulting solely from reliance upon general educational website information instead of obtaining individualized professional medical care.

Nothing in these Terms is intended to waive, exclude, or limit legal obligations that cannot lawfully be waived.

In particular, these website Terms do not eliminate professional responsibilities applicable to actual medical care.

27. Disclaimer of Website Warranties

To the fullest extent permitted by law, this website and its general informational content are provided on an “as is” and “as available” basis.

We do not make an absolute guarantee concerning:

• Website uptime

• Website accuracy

• Completeness

• Error-free operation

• Compatibility with every device

• Availability of third-party links

• Absence of technical problems

This provision concerns the website and general content and does not replace legal standards governing professional medical services.

28. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website or violation of these Terms.

This provision does not apply to liability that cannot lawfully be transferred or limited.

29. Governing Law

These website Terms are intended to be governed by applicable federal law and the laws of the State of Florida, without regard to conflict-of-law principles, except where another law is legally required to apply.

The governing-law provision does not alter any patient's statutory rights or legally required jurisdiction for a particular dispute.

30. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

An invalid provision should be interpreted or limited as necessary to make it enforceable when legally permissible.

31. No Waiver

Failure to enforce a provision of these Terms on one occasion does not necessarily waive the right to enforce that provision in the future.

32. Changes to These Terms

Optima Hormone & Longevity may update these Terms periodically.

The updated Terms will be posted on this website with a revised Last Updated date.

Continued website use after revised Terms become effective constitutes acceptance of the revised website-use terms to the extent permitted by law.

Changes affecting existing patient treatment rights or obligations may require separate notice or consent where required.

33. Entire Website Agreement

These Terms, together with applicable website policies, constitute the terms governing general use of this website.

Additional agreements may govern actual clinical services, including:

• Telehealth consent

• Patient intake documents

• Treatment-specific informed consent

• Privacy notices

• Payment authorizations

• Cancellation policies

• Treatment agreements

Those specific agreements remain separate and may impose additional requirements.

34. Contact Us

Questions about these Terms of Use may be directed to:

Optima Hormone & Longevity
Medical Director: Alberto R. Concepcion, M.D.
Phone: 786-322-6141
Email: admin@optimatelehealthclinic.com

Do not send urgent medical concerns or detailed medical information through a general website email.

For emergencies, call 911.